General Billing Questions
For invoice and billing related questions.
Payment Processing
For payment processing questions.
Technical Questions
For questions related to technical issues using R/M NetPay.
R/M NetPay - Billing Questions
When will my online payment be posted to my account?
If I have a question about my Rural/Metro Invoice, who do I contact?
Where can I find my account and invoice numbers?
R/M NetPay - Payment Processing Questions
Can I make an on-line payment to Rural/Metro Fire Department for my annual fire service using a credit card?
Can I make an on-line payment to Rural/Metro Fire Department using my bank account?
Can I pay multiple accounts using R/M NetPay?
How soon will my on-line payment be reflected on my Rural/Metro account?
Can I make an on-line payment on a past due account using R/M NetPay?
Can I get a credit balance refunded to my credit card or bank account using R/M NetPay?
Can I make a payment less than, or greater than the invoice amount using R/M NetPay?
Will I get a payment receipt, or confirmation after I make an on-line payment using R/M NetPay?
R/M NetPay - Technical Questions
What is an R/M NetPay payment?
How secure is my bill payment and personal information?
Do I need any special hardware or software to access R/M NetPay?
What else will I need to pay my Rural/Metro invoice?
How do I make an on-line payment using R/M NetPay?
How does R/M NetPay transmit messages to help ensure that my sensitive banking or credit card information is not intercepted?
How do I know when a secure session has been created?
What is an appropriate browser?
Why are only some versions of browsers supported?
R/M NetPay- Billing Questions and Answers
1. When will my online payment be posted to my account?
Your on-line payment will be reflected on your Rural/Metro account within three (3) business days, with full payment noted once all monies have been transferred. However, your credit card or bank account may be debited the same day the on-line payment transaction is completed using R/M NetPay. All transactions fall within the new regulations concerning finances and record-keeping as set by the federal government.
2. If I have a question about my Rural/Metro invoice. Who do I contact?
If you have a question regarding your invoice, contact Rural/Metro Fire Department Member Services at the telephone number that appears on your invoice. If you do not have the invoice available, please click here to identify your local Rural/Metro Representative telephone number or submit your inquiry by e-mail.
3. Where can I find my account and invoice numbers?
Your Rural/Metro account and customer numbers can be found on your invoice. If you do not have the invoice available, please refer to the Contact Us link to identify your local Rural/Metro Fire Department Member Services telephone number or submit your inquiry by e-mail.
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R/M NetPay - Payment Processing Questions and Answers
Can I make an on-line payment to Rural/Metro using a credit card?
Yes, the R/M NetPay service allows you to use a Visa, MasterCard, Discover, and unlike most online systems, American Express credit cards.
Can I make an on-line payment to Rural/Metro using my bank account?
Yes, R/M NetPay allows you to use a debit card that is attached to a checking or savings account such as a Visa Check Card.
Can I pay multiple accounts using the R/M NetPay service?
Yes, you have the ability to pay all of your accounts using R/M NetPay.
How soon will my on-line payment be reflected on my Rural/Metro account?
Your on-line payment will be reflected on your Rural/Metro account as quickly as three (3) business days. However, your credit card or bank account may be debited the same day the on-line payment transaction is completed using R/M NetPay.
Can I make an on-line payment on a past due account using the R/M NetPay service?
Yes, however, if your account is over 15 days past due, please contact your local Rural/Metro Fire Department Customer Service Representative to avoid interruption of service.
Can I get a credit balance refunded to my credit card or bank account using R/M NetPay?
No, please contact your local Rural/Metro Fire Department Customer Service Representative.
Can I make a payment less than, or greater than the invoice amount using R/M NetPay?
Yes. In most cases a partial payment of 50& or your renewal amount can be accepted using R/M NetPay. Our system will present the option to you if it applies. You will still receive bill notices reflecting your remaining balances. If you have question about partial payments please contact your local area customer service department.
Will I get a payment receipt, or confirmation after I make an on-line payment using R/M NetPay?
Yes. After an on-line payment is transacted using R/M NetPay , a payment confirmation page will be displayed. Please print it for your records.
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R/M NetPay - Technical Questions and Answers
What is a R/M NetPay payment?
A payment that is transacted on-line through the Rural/Metro Fire Department's (http://www.rmfire.com / R/M NetPay link).
How secure is my bill payment and personal information?
Rural/Metro makes your on-line transaction safe by utilizing the following safe guards:
SSL: Rural/Metro uses SSL (Secure Sockets Layer) that ensures your connection and information is secure from outside inspection.
Encryption: Rural/Metro does not pass credit card information over un-secured connections. 128-bit encryption is used by the CyberSource payment gateway.
Session Timeout: www. rmfire.com automatically signs you out of a session if you are inactive longer than 15 minutes.
Do I need any special hardware or software to access R/M NetPay?
All you need to access R/M NetPay is a computer with Internet access and an appropriate browser. The computer could be your personal computer, or one set up for public access at a copy center or even the public library.
What else will I need to pay my Rural/Metro invoice on-line?
You will need your Rural/Metro contract number and customer number, and a valid credit card information. A typical Rural/Metro invoice is displayed on the "Getting Started" page that shows exactly where you can find this information.
How do I make an on-line payment using R/M NetPay?
There are three basic steps involved in using R/M NetPAy to make on-line payments:
Enter account information: Begin by entering your basic consumer information along with the contract and customer numbers that appear on your invoice.
Enter payment account information: Enter the account number, routing and transit number from the banking account, or the credit card account number, from which you would like to make a payment on the specified invoice.
Submit a payment: Once the payment is submitted using R/M NetPay, it will be reflected on your Rural/Metro account as quickly as three (3) business days.
How does R/M NetPay transmit messages to help ensure that my sensitive banking or credit card information is not intercepted?
When you send us personal information using R/M NetPAy through our website, we will first establish a "secure session" through the Secure Socket Layer (SSL) protocol. SSL technology encodes/encrypts information as it is being sent over the Internet between your computer and rmfire.com. The secured communication connection provided by SSL helps ensure transmitted information remains confidential. Our website certificates are maintained through Thawte, a leader in internet security.
How do I know when a secure session has been created?
Most of the supported browsers will give you a message box stating when you are going into a secure session. In addition, Internet Explorer and Netscape Navigator both use clear visual symbols to indicate whether or not they are operating in a secure mode. Depending on which browser you are using, the symbols are displayed either at the bottom left or bottom right of your browser window. For instance, in Internet Explorer, on the bottom right side of the browser window, when there is a secure session in place, there is an icon that looks like a small padlock, with the lock closed. This icon disappears when the session is no longer secure. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin 'http://' in standard, non-secure mode and 'https://' in secure mode. The 's' in 'https' stands for secure.
What is an appropriate browser?
Rural/Metro (rmfire.com) uses 128-bit encryption to make your information unreadable as it passes over the Internet. We require you to use either Netscape version 4.0 or higher or Internet Explorer version 4.0 or higher. Both of these need to have 128-bit encryption installed to work properly. See below for links to both Netscape and Microsoft Internet Explorer.
For Microsoft Internet Explorer, please go to: http://www.microsoft.com/ie/download/128bit
For Netscape Navigator, please go to: http://www.netscape.com/download/index.html
Why are only some versions of browsers supported?
To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and the R/M NetPay. Some browsers only support certain levels of encryption. R/M NetPay will only work with the highest level of encryption enabled for your protection. We are currently working to expand our browser support to alternatives such as Firefox and Opera.
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